Our Partnership with an International Distributor

July 7, 2017

Our Journey

Dataquest and an International Distributor have enjoyed a mutually beneficial long-term partnership. Originally we supplied a new fleet of Ricoh multifunctional printers to replace their outdated hardware

Impressed with the level of service and expertise demonstrated, we were again asked to assist with other business projects, including modernising the telecommunications system and audio visual equipment.

More recently, the distributor was in the process of relocating their head office. Not only would this provide the need to migrate and update their network infrastructure, but they also required a contingency within IT support should internal IT staff choose not to move with the company.

Dataquest’s Solution

For each business need, we assigned a separate in-house team from the relevant division. Each division has dedicated consultants, technicians and project managers, of which are all experts in their field. Despite the involvement of numerous professionals, the distributor retained one contact throughout the processes.

Staff changes led the distributor to implement the contingency and have us run their IT support services. Following the re-engineering and update of the network infrastructure, we now provide support to all users. In addition to Information Technology and Print Management, our team also installed the latest IP telecommunications system as well as AV equipment.

Our Partnership

The partnership between both organisations provides flexible levels of support, stability and knowledge when needed. This reduces their administrative burden and it enables their organisation to be more agile.

The culmination of Print, IT and Telecoms Services have together produced many benefits including; controlling expenditure, reducing carbon footprint, simplifying the user environment and increasing productivity. The innovation and technology implemented at the distributor further protects them with advanced cyber security and a modern strategy for business continuity.