Hardware support from your global IT support partner

We understand, when your client suffers hardware faults it can cause immediate productivity issues and require a swift response to minimise disruption. Thanks to our decades of experience planning for and providing hardware support around the globe, we’re ready to go at a moment’s notice.

Total coverage you can trust

We support all types of IT hardware, regardless of supplier or brand. Each item is covered on an annual basis at an agreed service level and cost, ensuring maximum availability and extended equipment lifetime, to deliver comprehensive hardware support wherever your clients operate.

Whether you are a reseller in the business or enterprise markets, our UK-based service operation provides support every hour of every day. You can trust us to keep your clients hardware maintained, while you focus on building a more profitable strategic relationship with them.

Key features of our Chanel Partner service:

From diagnosis to delivery, we provide a single point of contact for issues with hardware, from any number of vendors.Our service (which can be white labelled) offers:

  • 24/7/365 Service Desk Support
  • Hardware Maintenance
  • Full lifecycle management
  • Field engineers
  • Flexible SLA’s to suit
  • Dedicated Account Manager

We emphasise relationship building and in-depth analysis at each step of the process, to ensure we deliver high quality, contextualised care from start to finish.

Time efficiency

Engineers can be with your client the same day and stay on site until the issues are resolved. We offer a wide range of service level agreements, from same day to a 2-hour fix.

Expert Insight

Each of our qualified engineers is trained to the highest standards across multiple brands, which ensures compliance with vendor technical standards and your clients unique needs fix every problem we encounter, in a way that lasts.

Partner Care

You are our client and we always remember client care and service delivery go hand-in-hand; they are at the heart of everything we do. We combine rapid ticket handling, full reporting and specialist engineers to minimise disruption and ensure your client is operational again as quickly as possible.

Personal Support

After the solution is deployed and the clients performance improved, our teams are on hand to provide ongoing expert support, ready to take preventative action, with secure remote and in-person support available if required.

Get in touch

For further information about our services and products, please get in touch with us, and one of our experts will be able to help get your quest on the way for better business performance.

E: [email protected]
T: +44 (0)203 102 7072

Get in Touch

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