Challenges

It’s the latency that matters not the speed

About Us

It’s the latency that matters not the speed

Your complete Cisco™ partner

Dataquest Channel Partners offers maintenance and support services across the entire Cisco estate, current to EOSL models. We believe our offering is a genuine alternative to traditional Cisco direct services, providing a cost-conscious solution from a true channel-centric partner.

A different approach for better results

We take a different approach when quoting support services for Cisco estates, with our quotes based on inventory, SLA and business risk. We adopt a more granular, individual view when preparing your quote, which ensures you display a client level understanding of their business needs.

Together we will not just be one of a crowd making up the Response Numbers, thanks to a service that offers:

  • SLA’s from NBD 8×5 to 2hr Parts 24×7
  • Parts ONLY or With On-Site Engineering
  • Smart Collector services – CSP-C & EEM
  • Access to Cisco Experts, up to CCIE’s for Design, Deployment & Configuration Services
  • HW Replacement without the need to complete a full Cisco troubleshooting
  • Access to IOS/TAC – direct access to CCO Login
  • SLAs commence from time of logging call, not once troubleshooting is completed

Your global partner

Please get in touch and let us explain the benefits of a different kind of channel partner relationship with Dataquest. We’re listening.